Preparing for excellence: The dedicated pre-opening team of Wanchi Dandi Eco Lodge undergoes five weeks of comprehensive training across four operational departments to deliver exceptional service and unforgettable experiences to guests.
The training program was designed to ensure that the trainees received practical as well as theoretical knowledge to enhance their skills in Housekeeping, Front Office, and Food and Beverage service.
The training program was deemed to be a great success based on the following outcomes:
-The participants demonstrated improvement in their skills and knowledge related to Housekeeping, Front Office, and F&B Service.
-The trainees appreciated the training methodology as it was practical and interactive.
-The participants gained confidence to handle guests more efficiently during their duty hours.
-The feedback from the participating Resort management was very positive, they were pleased with the quality of training provided, which increased their employees’ efficiency and quality of service.
Overall, the 5-week training program on Housekeeping, Front Office, and Food and Beverage Service at IJA Langano Resort was an excellent success. The participants gained practical knowledge and skills, resulting in more efficient service delivery to their guests. The training program is recommended for wanchi Dandi eco lodge staff who require essential hotel knowledge and relevant job functions in the hospitality industry.
